Frequently Asked Questions

Everything you need to know about shopping with HeroMart.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for apparel?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I ensure I choose the right size?

Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these to your favorite fitting garments.

What payment methods do you accept?

HeroMart accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.

Are your clothing materials sustainably sourced?

We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.

Can I track my shipment in real-time?

Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking page to follow your package's journey.